Terms and Conditions

This Website is operated by Rose Venom Ltd ('ROSE VENOM'). All inquiries will be directed to:

Rose Venom Limited
info@rosevenom.com
+6422 021 3104
+6421 888 883

The following Terms and Conditions apply to the access and use of this site. By accessing and using this site you are deemed to be in agreement with the following Terms and Conditions. You must be 18 years or older, and have a valid credit card, with full authority to use it, to submit an order for products or services through our Website. If you do not agree with any of these Terms and Conditions, please discontinue the use of this site.

RIGHT TO USE THIS WEBSITE AND CONTENTS

The contents of this website are the copyright of ROSE VENOM. You may access, view and print content of this site provided that it is for your own personal informational, non-commercial purposes.

ACCESS OF CONTENTS IN THIS WEBSITE

While ROSE VENOM has made every effort to ensure that the information on this site is current, accurate and complete it does not guarantee such information will be current, accurate or complete when you access it. ROSE VENOM only provides the information on, or accessed through this site, on an 'as is' basis. You must make your own assessment of the suitability of the content and/or services for your own purposes. You are solely responsible for the actions you take in reliance on the information in, or accessed through this site. ROSE VENOM may change the content or services described in this site at any time without prior notice. If you would like to verify site content or have specific questions regarding a product/service, please call us on +6422 021 3104 / +6421 888 883 or via email info@rosevenom.com.

GENERAL DISCLAIMER

This website are provided on an “as is” basis, without warranties of any kind, either express or implied. You acknowledge that the use of this site is at your own risk. The user will take full responsibility for all costs associated with all necessary servicing or repairs of any equipment in connection with the use of this site, and to the full extent permitted by law, we shall not be liable for any damages of any kind related to your use of this site.

LIABILITIES

All warranties, representation and guarantees (whether express, implied or statutory) are excluded, including with limit, suitability, fitness for purpose, accuracy or completeness of this site or the information in or products accessed through it.

We will not be liable for any damages losses or expenses or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the information in or products accessed through it.

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are excluded or limited by the above. If you are using this site or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act will not apply. ROSE VENOM will take action to correct errors or inaccuracies brought to our attention within a reasonable period of time.

This site and its contents have been prepared in accordance with the requirements of New Zealand law. These terms and any matters or disputes connected with this site will be solely and exclusively be governed by New Zealand laws and will be dealt with exclusively by New Zealand courts.

ORDER

ROSE VENOM reserves the right at any time after receipt of your order to accept or decline your order for any reason. We shall not be responsible for any loss or damage of any kind, which you might suffer by declining to accept or for cancelling your order.

PAYMENT

Payment will be collected at the time of placing the order. Full payment must be received in advance before any goods are prepared or dispatched.

PRICING

Pricing errors may occur. We shall contact you as soon as possible for further instructions to proceed or cancel in regards to any changes in pricing due to any reasons. 

ROSE VENOM reserves the right to cancel any orders containing pricing errors. Payment transaction will be reversed/refunded in this circumstance and you will be notified via your contact details.
Pricing for products/services may be different in-store.

CUSTOMISED ORDERS

The prices displayed on this site are in New Zealand Dollars (NZD). Additional shipping and other charges may apply for orders outside Auckland.

We do our best to assure that the shipping fees quoted are accurate for the applicable location to which the order is being shipped. Should an erroneous quote be provided, we will notify you of such error before finalizing and shipping your order. International users will be subjected to other charges such as taxes, and you assume full responsibility for these charges and fees applied.

REFUND

As all of our products are live florals, online purchases will be non-refundable and non-exchangeable. Under special circumstances, we may offer alternative solutions such as refund or store credit. The decision will be based on our discretion.

CANCELLATION

Orders cannot be cancelled once ROSE VENOM has begun processing the order. In order to promptly deliver our arrangements as fresh as possible, the processing of an order commences almost immediately once you have submitted your order. However, should you wish to change or cancel your order, you are welcome to call us to check whether the processing of an order has commenced, and if it has not we may be able to accommodate your request to cancel and will do our best to meet your needs. Any changes to or cancellation of an order can only be made with ROSE VENOM’s written approval and additional charges may apply. Any agreement by ROSE VENOM to accommodate a cancellation request will be conditioned upon payment of any and all costs, charges and expenses already incurred by ROSE VENOM to that point, and you agree that such amounts may be deducted from any payments previously made to ROSE VENOM. During routine website maintenance, any pricing issues may not be honoured and orders may be cancelled and refunded when improper rates are applied. 

Accordingly, we encourage you to CAREFULLY CHECK your order BEFORE submitting.

WARRANTY

ROSE VENOM warrants that it has the right to provide its products but otherwise the goods are provided on an “as-is” basis, without warranty of any kind, express or implied, oral or written. In particular, but without limitation, no warranty is given that the goods are suitable for the particular purposes intended by you.